Delivery & Returns
Getting your order to you
Whether you'd like us to bring it or collect it yourself — we work with what suits you.
Local Delivery
For larger orders — timber lengths, bags of compost, paint quantities or bigger tool purchases — we offer local delivery. We cover most of the surrounding area; delivery is charged according to order size and distance.
Simply get in touch with the shop with what you need, and we'll give you a price and arrange a time that works.
In-Store Collection
You're welcome to order ahead and collect in person during our opening hours. It's particularly useful for paint we're mixing to your colour or items you'd like us to order in specially.
Just contact us with what you need and we'll have it ready for you.
Returns & exchanges
We stand behind what we sell. Here's how it works.
Shelf Stock
Unused, unopened goods in their original condition can be returned within 14 days of purchase for exchange or refund. You'll need your proof of purchase — receipt or bank statement.
This covers anything off the shelf that you've changed your mind about.
Paint, Keys & Special Orders
Mixed paint, cut keys and specially ordered-in items can't be returned once they're made or ordered, since they're done to your exact specification.
We always check colour and requirements carefully before we mix or cut — but do ask if you're unsure about anything before you confirm the order.
Faulty Goods
If a tool or item arrives faulty, bring it in or describe the fault to us and we'll replace it or refund you straight away. No argument.
Questions?
If there's anything you're not sure about, that's what we're here for.